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A leaflet explaining how to write a formal letter of complaint to a public service provider and some tips on making a complaint.

How to Make a formal Complaint


A leaflet explaining how to write a formal letter of complaint to a public service provider and some tips on making a complaint.

The SPSO’s complaint booklet includes a consent form for people making a complaint on behalf of others. It can be printed, completed and sent to us.

Complaint Form (Print version)


The SPSO’s complaint booklet includes a consent form for people making a complaint on behalf of others. It can be printed, completed and sent to us.

This information leaflet explains what to do if you are unhappy with a public service and you want to bring us your complaint. 

Bringing a complaint to the SPSO


This information leaflet explains what to do if you are unhappy with a public service and you want to bring us your complaint. 

This advice leaflet outlines how we investigate complaints: impartially, through collecting, examining and weighing up evidence, producing a report and following up any recommendations.

Investigating your complaint


This advice leaflet outlines how we investigate complaints: impartially, through collecting, examining and weighing up evidence, producing a report and following up any recommendations.

This leaflet explains how we can help bodies under jurisdiction including advice and guidance on producing complaints policies and procedures, staff training and sharing examples of best practice.

How SPSO can support your organisation


This leaflet explains how we can help bodies under jurisdiction including advice and guidance on producing complaints policies and procedures, staff training and sharing examples of best practice.

<p>This outlines our Vision and Values Statement and our Corporate Strategic Objectives for 2008-2011</p>

Vision and Values/Strategic Objectives


This outlines our Vision and Values Statement and our Corporate Strategic Objectives for 2008-2011

Why, when and how to make a meaningful apology.

Apology Guidance


Why, when and how to make a meaningful apology.

SPSO guidance on redress

Policy and Guidance on Redress


SPSO guidance on redress

This document explains how we handle unacceptable behaviour by complainants. 

Unacceptable Actions Policy


This document explains how we handle unacceptable behaviour by complainants.