Accessibility

We are committed to making our service easily accessible to all members of the community.

In designing our offices, our procedures and this website, we have tried to ensure that they are open and accessible. Read more about our office.

There are many ways to contact us: in person by visiting our Edinburgh offices, by phone, fax, or by posting information to us or filling out an online complaint or feedback form - visit this link to contact us.

Help with your Complaint
If you have trouble putting your complaint to the SPSO in writing, we will try to help and will advise you on where to get help from someone else. Please phone us on freephone number 0800 377 7330 to ask for help making your complaint to the SPSO, or you can find some information by visiting this link to our leaflet.

Other languages and formats
We welcome enquiries and complaints in all languages. Telephone us on 0800 377 7330 to request the language of your choice. or for more information about the translation services available to you. We will be pleased to call you back using an interpreter as quickly as possible.

Some publicity material is available in other languages -you can download these via quick links on the front page of our website on the right hand side, under the menu bar. We can take complaints in other formats, such as large print and Braille and we can provide our advice and information leaflets in other formats if you ask us. Please call on 0800 377 7330 if you have a request for an alternative format.

We have a Browsealoud function on our website which will read the SPSO's website text for you as an audio clip, see this link for further information about using Browsealoud.

Website accessibility
Our website - including the stylesheets used to control layout and presentation - meets the standard recommended by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI). You can find out more about web accessibility standards via the following website link: http://www.w3.org/standards/webdesign/accessibility.

If you want to change the size of the text used on this website, most web browsers allow users to override formatting and to change fonts and font sizes. Different browsers, such as Microsoft Explorer and Firefox, have different methods for changing these settings, so you will need to consult the 'Help' section on your browser's menu area to find out how to do this.

Improving our accessibility
We are always looking for ways to improve accessibility. Please call us on 0800 377 7330 or contact us if you have feedback or suggestions.

Please note, our Equality and Diversity policy is currently being revised. It will be posted when available.