Frequently Asked Questions
- What is an Ombudsman?
- Will the Ombudsman consider my complaint himself?
- What sort of complaints do you look at?
- Is the SPSO's service free?
- Who can complain?
- How do I complain?
- How do I submit a complaint to the SPSO?
- Can a community council complain to the Ombudsman?
- Can I come to your office?
- Is there a time limit that applies to complaints?
- What sort of information should my complaint include?
- What happens to my complaint?
- What do you do when a lot of people complain to you about the same thing?
- If a lot of people complain about something, are you more likely to investigate it?
- What can SPSO do about a decision that a public authority has taken?
- What can the SPSO do if you find that something's gone wrong?
- Will I be named if you report on my complaint?
- Can you get me compensation?
- Could you give me more information about a complaint that I think you’re investigating or have investigated?
- How long will you take to decide on my complaint?
- Will the Ombudsman's recommendations be accepted?
- Can I complain about SPSO?
- Can my complaint make a difference?
- How is the Ombudsman appointed and how is he accountable?
- How is SPSO funded?
SPSO
4 Melville Street
Edinburgh
EH3 7NS
FREEPOST EH641
Edinburgh
EH3 OBR
Open from 9am to 5pm
Monday to Friday
Open from 10am to 5pm
on Tuesdays
Need help? Call us on 0800 377 7330 or click here to contact us
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