Ombudsmen deal with complaints from ordinary citizens about certain public bodies or organisations providing services on their behalf.
The Scottish Public Services Ombudsman (SPSO) looks into complaints about most organisations providing public services in Scotland. We are not a regulator or a watchdog.
Our job is to give an independent and impartial decision on a complaint. What we can and can’t do is defined by law – the SPSO Act 2002. The current Scottish Public Services Ombudsman is Jim Martin.