The SPSO can normally only look at complaints after the organisation's complaints procedure has been fully used.

You should first approach the organisation that you are unhappy with and try to resolve your problem. Most organisations have complaints procedures that outline the stages involved in making a complaint and we normally expect all stages to be used before we consider a complaint so that the organisation has a chance to put things right first.

See Who can Complain for information on who we can take complaints from.

The How to Complain section of this website gives further information on making a complaint to another organisation and bringing a complaint to the SPSO.