What sort of information should my complaint include?

Your complaint should include:

• your name, address and telephone number, and an email address if available
• whether you are complaining on behalf of someone else (if so, we usually need that person to say in writing that they want you to act on their behalf
• details of the organisation you are complaining about
• a concise statement of the circumstances that led to the problem, detailing who was involved, what and when the events occurred and why the situation is unfair or wrong
• steps you have taken to resolve the complaint and the result (including a copy of the letter that sets out the final decision from the organisation about your complaint
• copies of other relevant paper work
• why you are unhappy with the response you have received and what you would like to happen as a result of your complaint to the SPSO.

Our advice leaflet Making a Complaint gives advice on complaining.