If a lot of people complain about something, are you more likely to investigate it?

No - we treat each complaint on its own merits. And our Act does not allow us to accept petitions or other broad based community representations. 

We take the view that a single complaint made by an individual carries just as much weight as a group of people making a complaint. So when we get a large number of complaints about a particular issue, such as a school closure or the closure of public facilities, we don’t treat the subject matter any differently from when someone brings us a complaint that only affects them.   We may, however, deal with these in a particular way (see previous FAQ).