What do you do when a lot of people complain to you about the same thing?

Some issues result in multiple complaints reaching us.  For example, we may receive multiple complaints where the subject is a council's decision to close a school or public facilities, or where members of the local community strongly oppose a planning application.   

If we decide to investigate how such a decision was made, we're very likely to take one complaint that’s generally representative of the majority, investigate that and let the other complainants know the outcome. This is what we did with a complaint on which we reported in May 2010.  It was about the closure of leisure facilities in South Ayrshire and is typical of the kind of complaint we receive about decisions made by public authorities.

You should, however, note that we don't investigate just because someone's unhappy with a decision.  See here for more information about this.