The Ombudsman Act says that the SPSO can only investigate a complaint about maladministration or service failure that a member of the public says has caused them injustice or hardship. The Act does not define 'injustice' or 'hardship' but they can include:
The person making the complaint does not have to prove that they have suffered injustice or hardship before we can investigate a complaint. That is one of the things we will reach a view on if we carry out an investigation. Nor does the person making the complaint have to be the only person who might have experienced the injustice or hardship.