After an investigation, the Ombudsman may make recommendations to the organisation complained about. These may be designed to provide redress to the person who has complained. This might be an explanation, an apology or re-imbursement of costs incurred as a result of the organisation’s fault. It could also take the form of improved policies or working practices within the organisation (for example, a change in how things are done or in the process to be followed).
See our leaflet Redress policy and guidance for more information.
In almost every case, organisations comply with our recommendations. If an organisation does not implement recommendations, the Ombudsman could lay a special report before the Scottish Parliament to highlight any concerns.