Publications

Vision and Values/Strategic Objectives

This outlines our Vision and Values Statement and our Corporate Strategic Objectives for 2008-2011

Bringing a complaint to the SPSO

This information leaflet explains what to do if you are unhappy with a public service and you want to bring us your complaint. 

Investigating your complaint

This advice leaflet outlineds how we investigate complaints: impartially, through collecting, examining and weighing up evidence, producing a report and following up any recommendations.

How SPSO can support your organisation

This leaflet explains how we can help bodies under jurisdiction including advice and guidance on producing complaints policies and procedures, staff training and sharing examples of best practice.

Complaint form

The complaint form is for use by any member of the general public.  It should be used after the complainant has been through the complaints procedure of the organisation involved.

SPSO Flyer

This leaflet is for those who have complained about an organisation or public body and are still unhappy with the response they received. 

NHS Flyer

This leaflet is for those who have complained about an NHS related service and are still unhappy with the response they received. 

Unacceptable Actions Policy

This document explains how we handle unacceptable behaviour by complainants.