Scottish Public Services Ombudsman

Call us on 0800 377 7330

The wide range of subjects that we investigate across many different sectors provides a unique perspective on the delivery of public services in Scotland. One of the ways in which we seek to share the learning from the investigations is through our responses to inquiries and consultations undertaken by the Parliament and Government.

To read our submissions please follow the links below:

2014

Date Title

2 July 2014

SPSO briefing note on review function in the Welfare Funds (Scotland) Bill (PDF, 299KB) (information in advance of consultation)

3 June 2014

Response to Department for Business Innovation and Skills consultation on the Implementation of the Alternative Dispute Resolution Directive and the Online Dispute Resolution Regulations (PDF 180KB)

28 April 2014

Response to Scottish Government consultation on the Scottish Regulators’ Strategic Code of Practice  (PDF 223KB)

27 March 2014

Response to Scottish Government consultation on repealing section 70 of the Education (Scotland) Act 1980 (PDF 264KB)

21 February 2014

Response to Healthcare Improvement Scotland's consultation on their draft annual scrutiny and inspection plan (PDF 161KB)

19 February 2014

Response to the Scottish Parliament's Finance Committee on the Revenue Scotland and Tax Powers Bill (PDF 52KB)

7 February 2014

Response to Scottish Government consultation on the Scottish Welfare Fund  (PDF 46KB)

5 February 2014

Transcript of Ombudsman's oral evidence to the Scottish Parliament's Health and Sport Committee (as part of their annual scrutiny of inspection, regulation and complaints bodies)  The link takes you to the Scottish Parliament transcript: the evidence appears after 11.12 on the transcript.

31 January 2014

Response to HM Inspectorate of Prisons for Scotland's consultation on Draft Standards for the Inspection of Prisons in Scotland (PDF 124KB)

31 January 2014

Response to the Scottish Government's call for evidence on the Public Services Reform (Prison Visiting Committees) (Scotland) Order 2014 (PDF 205KB)

27 January 2014

Ombudsman's annual written evidence to the Scottish Parliament's Health and Sport Committee  (The link is to the Committee agenda document for the meeting, which includes the Ombudsman's evidence at page 18)

27 January 2014

Ombudsman's evidence to the Scottish Parliament's Local Government and Regeneration Committee, including his written response to follow-up questions (PDF, 327KB)  (The link is to the Committee web page containing all information, questions and responses relating to the Ombudsman's appearance before them)

 

2013

Date Title
11 December 2013 Transcript of Ombudsman's oral evidence to the Scottish Parliament's Local Government and Regeneration Committee (Scottish Parliament website)
11 December 2013 Papers for the Scottish Parliament's Local Government and Regeneration Committee (PDF, 1.7KB) including Ombudsman's written evidence and response to questions on 2012-13 annual report
10 December 2013 Transcript of Ombudsman's oral evidence to the Public Administration Select Committee at Westminster
10 December 2013 Ombudsman's written evidence to the Public Administration Select Committee at Westminster (PDF, 66KB) in response to their request for evidence for their inquiry on the service provided by the (UK) Parliamentary and Health Service Ombudsman
25 November 2013 Response to the Public Petitions Committee's request for evidence on petition PE1488 (PDF, 139KB) (on whistleblowing)
8 November 2013 Response to the Scottish Justice Committee’s call for evidence on the Public Services Reform (Prison Visiting Committees) (Scotland) Order 2014 (PDF, 200KB)
10 October 2013 Response to the Public Petitions Committee's request for evidence on petition PE1484 (PDF, 207KB) (calling for an independent examinations regulatory body)
1 October 2013 Text of SPSO oral evidence to the Scottish Parliament's Health and Sport Committee on the Public Bodies (Joint Working)(Scotland) Bill (meeting about role of regulator/complaints bodies in integration of health and social care.  The link takes you to the Scottish Parliament website)
2 August 2013 Response to the Scottish Parliament Health and Sport Committee's call for written evidence on the Public Bodies (Joint Working) (Scotland) Bill (PDF, 141KB)
25 July 2013 Response to the Scottish Parliament Education and Culture Committee's call for evidence on the Children and Young People (Scotland) Bill (PDF, 22KB)
8 July 2013 Response to the Scottish Government's consultation on draft statutory guidance to accompany the Social Care (Self-Directed Support) (Scotland) Act 2013 (PDF, 234KB)
27 June 2013 Response to the Scottish Government's consultation on delegation of local authority functions: Mental Health (Care and Treatment)(Scotland) Act 2003 and Adults with Incapacity (Scotland) Act 2000 (PDF, 34KB)
26 April 2013 Response to the Scottish Government's consultation on proposals to update ‘On Board – A Guide for Board Members of Public Bodies in Scotland’ (PDF, 20KB)
9 April 2013 Response to the Scottish Government's consultation on tax management (PDF, 89KB)
8 April 2013 Response to the Scottish Government's consultation on introducing a new housing panel for Scotland (PDF, 108KB)
27 February 2013 Response to Healthcare Improvement Scotland consultation 'Building a national approach to learning from adverse events through reporting and review' (PDF, 322KB)
23 January 2013 Text of SPSO evidence to Local Government and Regeneration Committee - speaking to SPSO Annual Report 2011-12 (PDF, 439KB)
16 January 2013 SPSO briefing for Local Government and Regeneration Committee (PDF, 110KB)
16 January 2013 Written response to Finance Committee on post-16 Education (Scotland) Bill: Financial Memorandum (PDF, 127KB)
15 January 2013 SPSO evidence to Health and Sport Committee on their inquiry into the regulation of the care of older people in acute settings (PDF, 496KB)
8 January 2013 Written response to Health and Sport Committee on their inquiry into the regulation of the care of older people in acute settings (PDF, 220KB)

2012

Date Title
23 November 2012 Response to consultation on no-fault compensation for injuries resulting from clinical treatment (PDF, 287KB)
27 September 2012 Response to Margaret Mitchell MSP consultation on a proposed Apologies Bill (PDF, 64KB)
25 September 2012 Response to Scottish Government consultation on the Children and Young People Bill (PDF, 275KB)
25 September 2012 Response to Consumer Focus Scotland consultation on proposals for a Regulated Industries Unit (PDF, 40KB)
11 September 2012 Response to Scottish Government consultation on the integration of adult health and social care in Scotland (PDF, 270KB)
15 August 2012 Response to Scottish Housing Regulator's consultation on Scottish Social Housing Charter indicators (PDF, 169KB)
29 June 2012 Response to Scottish Government consultation on Charter of Patient Rights and Responsibilities (introduced by the Patient Rights (Scotland) Act 2011) (PDF, 101KB)
15 March 2012 Response to Scottish Government consultation on the review of procedures for social work complaints in Scotland (PDF, 88KB)
9 March 2012 Response to Consumer Focus Scotland's Draft Plan 2012-13 (PDF, 50KB)
8 March 2012 Ombudsman's evidence to Local Government and Regeneration Committee (PDF, 460KB) (on special reports, strategic plan and issues raised via public petitions)
29 February 2012 Response to Scottish Parliament Health and Sport Committee on their inquiry into the Regulation of Care for Older People (PDF, 58KB)
30 January 2012 Response to the Scottish Committee of the Administrative Justice and Tribunals Committee's consultation on administrative decisions made by public bodies in Scotland where there is no right of appeal against the decision or where the right of appeal is inaccessible or inappropriate (PDF, 58KB)

2011

Date Title
25 November 2011 Response to Scottish Housing Regulator consultation on the proposed approach to regulation of social housing in Scotland (PDF, 117KB)
2 November 2011 Response to Scottish Government consultation on Reforming Police and Fire and Rescue Services in Scotland (PDF, 93KB)
1 November 2011 Response to Scottish Government Scottish Social Housing Charter consultation (PDF, 52KB)
14 October 2011 Response to Scottish Government consultation on secondary legislation re Patient Rights (Scotland) Act 2011 (PDF, 79KB)
5 September 2011 Response to consultation on direct access to the Parliamentary and Health Service Ombudsman (PDF, 49KB)
27 July 2011 Evidence to Scottish Parliament Health and Sport Committee on the regulation of care for older people (PDF, 39KB)
10 June 2011 Response to Scottish Prison Service consultation on prison rules (PDF, 69KB)
11 January 2011 Response to Police Complaints Commissioner for Scotland consultation on a statutory complaints handling procedure (PDF, 185KB)

2010

Date Title
17 December 2010 Response to NI Assembly consultation on proposals to update legislation to reform the Office of the Northern Ireland Assembly (PDF, 44KB)
18 November 2010 Ombudsman gives evidence on Certification of Death (Scotland) Bill (PDF, 45KB)
10 November 2010 Ombudsman presents Annual Report to Local Government and Communities Committee (Scottish Parliament website)
5 November 2010 Response to Scottish Government consultation on Regulations relating to the establishment of Social Care and Social Work Improvement Scotland and Health Information Scotland (PDF, 27KB)
14 September 2010 Response to Scottish Social Services Council consultation on complaints procedures (PDF, 76KB)
27 August 2010 Response to Finance Committee Questionnaire on Financial Memorandum for Victims and Witnesses Bill (PDF, 31KB)
10 August 2010 Accreditation Scheme Consultation Questionnaire SPSO Response (PDF, 90KB) and SPSO Letter (PDF, 34KB)
4 August 2010 SPSO response to consultation on Record Keeping (PDF, 38KB)
18 June 2010 SPSO response to consultation on the Administrative Justice and Tribunals Council’s (AJTC’s) approach to Principles for Administrative Justice (the Principles) (PDF, 41KB)
7 May 2010 Ombudsman gives evidence to Health and Sport Committee at Scottish Parliament on Patients Rights (Scotland) Bill (PDF, 62KB)
10 March 2010 SPSO response to PHSO Sharing and Publishing Information consultation (PDF, 27KB)
19 January 2010 SPSO response to Scottish Government consultation on Public Sector Equality Duty Specific Duties (PDF, 19KB)

2009

Date Title
29 September 2009 Oral evidence to the Finance Committee on the Public Services Reform Bill (Scottish Parliament website)
24 August 2009 Written evidence to the Parliamentary Finance Committee on the Public Services Reform Bill (PDF, 26KB)
11 February 2009 Ombudsman presents Annual Report to Local Government and Communities Committee (Scottish Parliament website)
12 January 2009 Review of SPCB Supported Bodies Committee - Supplementary submission on legislation (PDF, 110KB)

2008

Date Title
19 December 2008 SPSO response to the Review of SPCB Supported Bodies Committee of the Scottish Parliament (PDF, 133KB)

2007

Date Title
23 November 2007 Paper for Sutherland Review - Personal Care (PDF, 175KB)
14 November 2007 Ombudsman presents Annual Report to Local Government and Communities Committee (Scottish Parliament website)
20 April 2007 SPSO submission to Professor Lorne Crerar’s Independent Review of Regulation, Audit, Inspection and Complaints Handling of Public Services in Scotland (207KB)
24 January 2007 Ombudsman's written evidence to the Finance Committee - Report on Legislative Consent Memorandum on the Statistics and Registration Service Bill (UK Legislation)

2006

Date Title
5 December 2006 Ombudsman's oral evidence to the Local Government and Transport Committee (Scottish Parliament website)
28 July 2006 SPSO Response to Scottish Executive's Consultation on Shared Services (PDF, 304KB)
6 June 2006 Ombudsman's oral evidence to the Finance Committee Inquiry into Accountability and Governance
16 May 2006 Oral evidence to the Justice 2 Committee on Legal Profession and Legal Aid (Scotland) Bill
18 April 2006 Written evidence submitted to the Finance Committee Inquiry into Accountability and Governance
6 March 2006 Written evidence submitted to the Communities Committee on Planning (etc.) Scotland Bill
6 March 2006 Written evidence submitted to the Health Committee Care Inquiry
6 March 2006 Written evidence submitted to the Health Committee Care for the Elderly Inquiry

2005

Date Title
21 December 2005 Ombudsman's oral evidence to the Justice 1 Committee on the bill to establish a Scottish Commissioner for Human Rights
17 November 2005 Written evidence submitted to the Justice 1 Committee on the Scottish Commissioner for Human Rights (SCHR) Bill
8 November 2005 Written evidence submitted to the Justice 2 Committee on Independent Police Complaints Commissioner for Scotland (IPCCS) proposal