Scottish Public Services Ombudsman -

Ombudsman's findings - May 2013

Wed, 22 May 2013 11:21:54 +0100

We laid seven investigation reports and 65 decision summaries before the Scottish Parliament today.

Please click here to read the Ombudsman's Overview (PDF) or read it online.

SPSO response to consultation on proposals to update ‘On Board – A Guide for Board Members of Public Bodies in Scotland’

ashanahan — Mon, 29 Apr 2013 11:45:08 +0100

Our response to this Scottish Government Public Bodies Unit consultation emphasises the role that the guide should play in highlighting to board members the importance to good corporate governance of effective complaints handling. A ‘valuing complaints’ culture - with a pro-active approach to effective resolution, monitoring and learning from complaints - is an essential part of effective governance of our public services.

Ombudsman's findings - April 2013

gbyrne — Wed, 24 Apr 2013 11:45:32 +0100

We laid three investigation reports and 90 decision summaries before the Scottish Parliament today.

Please click here to read the Ombudsman's Overview and visit the Our findings section of our website to view this month's reports.