Complaining to the SPSO

Before contacting us you should first have completed the complaints process of the organisation involved.  For more information about how to do this, see our help pages about making a complaint.

Once your complaint has been through the full complaints process of the organisation concered, we'll check that it is about an organisation and a subject that we can, by law, look into. See our list of organisations that we can take complaints about and matters that we can and cannot consider.  

We will usually let the organisation know that you have made a complaint.  If it's not something we can look at, we'll let you know why and try to suggest who might be able to help.

If your complaint is ready for us, a Complaints Investigator will consider it. For more about this process, see how we consider complaints.  

In most cases, we will report our conclusions in what we refer to as a Determination Letter.  In the remaining cases the Investigator will decide to issue a public investigation report. Read more about our reporting process here. 

If you wish to make a complaint about the service you have received from the SPSO, please click here to find information about how to do this. 

You can contact our Advice line on Freephone 0800 377 7330 to find out more about any aspect of our service. 

This section was last updated March 2009