Scottish Public Services Ombudsman

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  • Report number:
  • Date:
    December 2007
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government


The complainant (Mrs C) raised a number of concerns regarding water penetration into her Council rented property.  Mrs C complained that The City of Edinburgh Council (the Council) did not carry out their duties when implementing repairs to her bathroom ceiling, which was damaged due to water ingress from a leak in the roof of the building.  Mrs C also claimed that given the severity of damage to her bathroom, she and her family should have been provided with temporary accommodation.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) the Council's actions in carrying out relevant repairs were inadequate (not upheld); and
  • (b) the Council failed to provide temporary accommodation (not upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Download report number 200500263 as a PDF (31.47 KB)

Updated: May 20, 2013