Overview

The complainant (Mr C) received debt advice from North Ayrshire Council (the Council), and complained that they had not advised him properly about the actions of one of his creditors.

Specific complaints and conclusions

The complaints which have been investigated are that:

• (a) the Council's debt advice service gave inadequate advice in relation to one of Mr C's debts (not upheld); and
• (b) the Council failed to respond correctly to a complaint about this matter (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.