The Scottish Commission for the Regulation of Care

Report Number: 
200601206
Report Date: 
20/06/2007

Overview

The complainant (Ms C), who owns and manages a care home, complained that The Scottish Commission for the Regulation of Care (the Care Commission) refused to accept her complaint about the performance and competence of two members of staff under their complaints procedure.

Specific complaint and conclusion

The complaint which has been investigated is that the Care Commission failed to accept Ms C’s complaint about the performance and competence of two members of their staff, which disregarded the requirements of the Regulation of Care (Scotland) Act 2001 and the Care Commission’s complaints procedure (upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.