The complainant (Mr C) was unhappy that, despite recent changes in Age Discrimination legislation, the Student Awards Agency for Scotland (the SAAS) would not award grants to any person over 55.
Specific complaint and conclusion
The complaint which has been investigated is that the SAAS would not award a grant to Mr C because of his age (not upheld).
Redress and recommendation
The Ombudsman recommends that the SAAS, when explaining their position to students, inform them that they have taken into account current guidance when reaching their decision and what this guidance says.
The SAAS have accepted the recommendations and will act on them accordingly.