Loch Lomond and The Trossachs National Park Authority

Overview

The complainant (Ms C) raised a number of concerns about the way in which the Loch Lomond and The Trossachs National Park Authority (the Park Authority) dealt with a planning application for a site adjoining her property.

Specific complaints and conclusions

The complaints which have been investigated are that:

• (a)  Ms C was unreasonably denied the opportunity to address the Planning Committee as she had requested and as she had been invited (not upheld);
• (b)  the Park Authority deliberately and consistently refused to accept the effects of the proposed development on Ms C's home (not upheld);
• (c)  Ms C's objections were never addressed properly (not upheld); and
• (d)  Ms C was excluded from the planning process by the inappropriate use of standing orders (not upheld).

Redress and recommendations

The Ombudsman recommends that Planning staff take care before issuing standard letters to ensure that their terms apply to the circumstances pertaining.

The Park Authority have accepted the recommendation and will act on it accordingly.