The Scottish Commission for the Regulation of Care

Overview

The complainants, Mr and Mrs C, raised concerns about the conduct of an investigation carried out by the Scottish Commission for the Regulation of Care (the Care Commission) into allegations made anonymously against a member of staff employed in a nursing home owned by Mr and Mrs C.

Specific complaints and conclusions

The complaints which have been investigated are that:

• (a) the Care Commission's initial investigation was disproportionate to the complaint and should have been dealt with at Level 1 of the Care Commission's investigative process (not upheld);
• (b) the professional judgement of the Care Commission officer was compromised by previous complaints made by Mr and Mrs C into their investigations (not upheld); and
• (c) given that the Care Commission's process was reviewed after their complaint, it was unreasonable that the Care Commission officers were exonerated (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.