The Scottish Commission for the Regulation of Care

Overview

Mrs C complained to The Scottish Commission for the Regulation of Care (the Care Commission) about child care services she had received during her daughter's stay at a nursery (the Nursery).  The Care Commission carried out an investigation and a follow-up inspection programme, as a result of her complaint, which Mrs C has considered was inadequate.

Specific complaints and conclusions

The complaints which have been investigated are that:

• (a) the Care Commission failed to ensure that a recommendation and requirements from the investigation and inspection reports were implemented by the Nursery (not upheld); and
• (b) the Care Commission failed to address the issues raised by Mrs C in her letter of 13 August 2006 (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.