The Scottish Commission for the Regulation of Care

Report Number: 
200600108
Report Date: 
19/03/2008

Overview

The complainant (Miss C) raised concerns that the Scottish Commission for the Regulation of Care (the Care Commission) did not carry out an adequate investigation of a complaint she made about the quality of care her mother had received at a residential care home.  She also complained that a further complaint that she made to the Care Commission in October 2005 was not properly investigated.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) the Care Commission did not carry out an adequate investigation of Miss C's complaint of 30 April 2005 (not upheld); and
  • (b) the Care Commission did not adequately investigate Miss C's complaint of 14 October 2005 (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.