Scottish Public Services Ombudsman

Call us on 0800 377 7330

 

Information leaflet 1 (PDF 440KB)

This leaflet tells you about SPSO and what you can do if you have a complaint about a public service.

 

Easy read advice leaflet (PDF 1.6MB)

Advice on how to complain in an easy to read format with graphics.

 

Complaint form (PDF 81KB)

Our complaint booklet includes a consent form for people making a complaint on behalf of others. It can be printed, completed and sent to us.

 

 

Information leaflet 2 (PDF 500KB)

We are the final stage for complaints about public service organisations. This leaflet tells you about our process and how we handle complaints.

 

Unacceptable actions policy (PDF 46KB)

This document explains how we handle unacceptable behaviour by complainants.

 

Service standards leaflet (PDF 63KB)

This leaflet advises you on our Service Standards and what to do if you are unhappy with the service you have received from us.

 

Your complaint, our decision leaflet (PDF 44KB)

This leaflet gives information about what to do if you wish to request a review of a decision made by us.