Scottish Public Services Ombudsman

Call us on 0800 377 7330

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Information leaflet 1

This leaflet tells you about SPSO and what you can do if you have a complaint about a public service.

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Easy read advice leaflet

Advice on how to complain in an easy to read format with graphics.

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Complaint form

Our complaint booklet includes a consent form for people making a complaint on behalf of others. It can be printed, completed and sent to us.

 

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Information leaflet 2

We are the final stage for complaints about public service organisations. This leaflet tells you about our process and how we handle complaints.

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Unacceptable actions policy

This document explains how we handle unacceptable behaviour by complainants.

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Service standards leaflet

This leaflet advises you on our Service Standards and what to do if you are unhappy with the service you have received from us.

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Your complaint, our decision leaflet

This leaflet gives information about the SPSO's decision making responsibilities and what to do if you wish to request a review of a decision made by us.