Media Centre

Ombudsman's Commentary July 2010.

The SPSO has now joined HouseMark’s 'Ombudsman Says' initiative - a unique scheme that encourages information sharing across the social housing landscape in Scotland, England and Wales.  HouseMark is jointly owned by the Chartered Institute of Housing and the National Housing Federation to improve performance in complaints handling via an easy to access portal for staff of social housing.

We held our annual council liaison officer event on June 30 in Edinburgh.  A total of forty-one delegates from different councils attended. 

On 25 June 2010 the Ombudsman issued his annual letter to each local authority Chief Executive showing complaints received and determined for their authority in 2009-10. 

Links to each of the letters can be found here.

The SPSO has launched a consultation that paves the way for better complaints handling in the public sector.  The Consultation on a Statement of Complaints Handling Principles and Guidance on a Model Complaints Handling Procedure will run from 16 June to 8 September 2010. Following the consultation, the statement of principles will be sent to the Scottish Parliament for approval in the autumn.