SPSO complaints training unit up and running

The SPSO's Training Unit runs courses in Complaint Handling and Investigation Skills designed for frontline staff with immediate responsibility for resolving complaints and for staff responsible for investigating formal complaints.

The courses are run by experienced SPSO staff with practical knowledge gained from working on complaints from the public.  For more information, visit the training section of the website or contact Kerry Barker at kbarker@spso.org.uk or on Tel: 0131 240 2967.