SPSO publishes Performance Update

On June 10, we published the SPSO Performance Update – our annual summary that details our performance and impact over the last financial year. It shows that in 2009-10:

- we received 4,210 complaints and enquiries – complaints alone increased by 12% compared with the previous year

- we resolved 4,430 complaints and enquiries, almost 10% more than in the previous year

- we resolved 3,524 complaints, an increase of more than 22% on 2008– 9

As well as complaints statistics, the update contains information about the SPSO’s widening remit.  It outlines our preparation for the transfer of prisons and water complaints to the SPSO and our forthcoming consultation on the principles of good complaint handling and guidance for a model complaints handling procedure. 

To request a hard copy of the Performance Update please email Gráinne Byrne, Communications Officer.