Research undertaken by the SPSO

Survey of complainants’ views on our service

• December 2010 survey, findings and future action
• December 2010 service user survey results
• September 2009 service user survey results
• February 2008 service user survey results
   

Survey of bodies under SPSO jurisdiction’s views

• August 2009 service provider results
   

Joint research by SPSO and Scottish Health Council (SHC) into NHS complaints

The research aimed to assess how well people who used the NHS complaints procedure understood it and what lessons could be learned as a result of their experience.

• SPSO/SHC March 2007 results full research and summary report   
   

SPSO research on premature complaints

The research aimed to find out why some people bring their complaints to the SPSO before they have completed the complaints process of the authority concerned. 
 

• July 2008 'Seeing Beyond the Negative' - joint CIH and SPSO study results
•  November 2006 ‘premature’ complaint study results

Updated 5 September 2011.