Our MSP and MP Guide provides information about how to make a complaint, our role and remit, the types of complaints that we can normally look at, the outcomes we can achieve, our reporting process and our Complaints Standards Authority. 

You can read our most recent version of our MSP and MP Guide at the following link: MSP and MP Guide 2013.

Please call us on 0131 240 8849 for advice on any aspect of our work, such as:

• helping a constituent through a public body's complaints procedure
• checking if a particular complaint is something the SPSO can look at
• finding out what kinds of outcomes we can achieve
• learning about our process, our governance or our remit.
   

We have fact sheets about common subjects of complaints, such as planning, housing allocations and hospital care.  You can read our fact sheets here. 

Quick links

• Our Process
• How to Complain
• Leaflets for the Public
• Our Findings 

Updated on 21 May 2013