We are always happy to give advice on individual complaints. Our range of fact sheets have been designed to give advice on some common topics of complaint that members of the public enquire about. They outline what we can and cannot do about a specific complaint with details of other organisations that might be able to offer help or support.
We hope you find the leaflets helpful and if you think you would find it helpful to have a leaflet on a topic not already included, please let us know.
You can call us for advice on any of these, or other topics.
To speak to a member of staff please contact us on our freephone adviceline 0800 377 7330.
SPSO Fact Sheets
Please click on the subject links below to open an advice leaflet.
Registered Social Landlord (RSL) complaints
Updated on 21 May 2013