We are always happy to give advice on individual complaints. Our range of fact sheets have been designed to give advice on some common topics of complaint that members of the public enquire about.  They outline what we can and cannot do about a specific complaint with details of other organisations that might be able to offer help or support.

We hope you find the leaflets helpful and if you think you would find it helpful to have a leaflet on a topic not already included, please let us know. 

Contact Us

You can call us for advice on any of these, or other topics.
To speak to a member of staff please contact us on our freephone adviceline 0800 377 7330.

SPSO Fact Sheets

Please click on the subject links below to open an advice leaflet.

A

Antisocial behaviour and neighbour problems  

C

Care inspectorate 
Compensation
Council tax banding 
Crown Office & Procurator Fiscal Service

F

Further education and higher education (colleges and universities) 

H

Housing benefit and council tax benefit
 

I

Information rights

M

MSP and MP Guide 2013

N

NHS - Continuing care  
NHS - Scotland  
NHS - Removal from a GP or dentist's register  

O

Other Commission complaints 

P

Planning (applicant) complaints
Planning (objector) complaints
Prison complaints - complained?
Prison complaints - what we do with your complaint

R

Registered Social Landlord (RSL) complaints

S

Scottish Welfare Fund (advice for general public)
Scottish Welfare Fund (advice for advisers and advocates)
Social Work complaints

Updated on 21 May 2013