Leaflets for the Public

A leaflet explaining how to make a formal complaint to a public service provider and when to bring a complaint to the SPSO.

Advice on how to complain in an easy to read format.

The SPSO’s complaint booklet includes a consent form for people making a complaint on behalf of others. It can be printed, completed and sent to us.

This document explains how we handle unacceptable behaviour by complainants.

A leaflet explaining how to write a formal letter of complaint to a public service provider and some tips on making a complaint.

This leaflet gives information about the SPSO's freephone advice line and explains what happens when we receive a complaint.

This leaflet advises you on the SPSO's Service Standards and what to do if you are unhappy with the service you have received from us.

<p>This leaflet gives information about the SPSO's decision making responsibilities and what to do if you wish to request a review of a decision made by us.</p>

SPSO guidance on redress

SPSO Prison Leaflet 1, explains how and when to bring a complaint to us.