This leaflet tells you about SPSO and what you can do if you have a complaint about a public service.

Advice on how to complain in an easy to read format.

The SPSO’s complaint booklet includes a consent form for people making a complaint on behalf of others. It can be printed, completed and sent to us.

This document explains how we handle unacceptable behaviour by complainants.

The SPSO is the final stage for complaints about public service organisations.We look at complaints after you have gone through the organisation’s complaints procedure to try to sort things out first.

This leaflet advises you on the SPSO's Service Standards and what to do if you are unhappy with the service you have received from us.

<p>This leaflet gives information about the SPSO's decision making responsibilities and what to do if you wish to request a review of a decision made by us.</p>

SPSO guidance on redress

SPSO Prison Leaflet 1, explains how and when to bring a complaint to us.