Prison complaints

We look into complaints about public services in Scotland.  This includes complaints about prisons.  We can only look at complaints after they have been through the prison complaints procedure.

Prison leaflet 1 (above) explains what to do if you are still unhappy after you have completed the prison complaints procedure. 

To read this leaflet, follow this link:  Leaflet 1

To listen to an audio version of this leaflet, click here: Audio version of Leaflet 1

Prison leaflet 2 explains what happens when we receive your complaint and tells you about our process.

To read this leaflet, follow this link: Leaflet 2

To listen to an audio version of this leaflet, click here: Audio version of Leaflet 2

Prison complaints form
To access the complaints form for prison complaints, follow this link: Form
This form must only be used after the prison complaints (CP) process is completed.

Languages other than English
We provide this information in languages other than English if you ask us.  Call us on 0800 377 7330 to request a translation.

Our service is independent, impartial and free.

 Updated 31 January 2012