We look into complaints about public services in Scotland, including complaints about prisons and prisoner healthcare.  We can only look at complaints after they have been through the prison complaints procedure. Our information leaflets explain what we can and cannot do and how to use our service.

Information leaflets

Prison leaflet 1 explains what to do if you are still unhappy after you have completed the prison complaints procedure.  To read this leaflet, follow this link:  Leaflet 1

Prison leaflet 2 explains what happens when we receive your complaint and tells you about our process.To read this leaflet, follow this link: Leaflet 2

Prison complaints form
To access the complaints form for prison complaints, follow this link: Form
This form must only be used after the prison complaints (CP) process is completed.

Languages other than English
We provide this information in languages other than English if you ask us.  Call us on 0800 377 7330 to request a translation.

Our service is independent, impartial and free.

 Updated 17 April 2013