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<p>This outlines our Vision and Values Statement and our Corporate Strategic Objectives for 2008-2011</p>

Vision and Values/Strategic Objectives


This outlines our Vision and Values Statement and our Corporate Strategic Objectives for 2008-2011

This information leaflet explains what to do if you are unhappy with a public service and you want to bring us your complaint. 

Bringing a complaint to the SPSO


This information leaflet explains what to do if you are unhappy with a public service and you want to bring us your complaint. 

This advice leaflet outlineds how we investigate complaints: impartially, through collecting, examining and weighing up evidence, producing a report and following up any recommendations.

Investigating your complaint


This advice leaflet outlineds how we investigate complaints: impartially, through collecting, examining and weighing up evidence, producing a report and following up any recommendations.

This leaflet explains how we can help bodies under jurisdiction including advice and guidance on producing complaints policies and procedures, staff training and sharing examples of best practice.

How SPSO can support your organisation


This leaflet explains how we can help bodies under jurisdiction including advice and guidance on producing complaints policies and procedures, staff training and sharing examples of best practice.

The complaint form is for use by any member of the general public.  It should be used after the complainant has been through the complaints procedure of the organisation involved.

Complaint form


The complaint form is for use by any member of the general public.  It should be used after the complainant has been through the complaints procedure of the organisation involved.

This leaflet is for those who have complained about an organisation or public body and are still unhappy with the response they received. 

SPSO Flyer


This leaflet is for those who have complained about an organisation or public body and are still unhappy with the response they received. 

This leaflet is for those who have complained about an NHS related service and are still unhappy with the response they received. 

NHS Flyer


This leaflet is for those who have complained about an NHS related service and are still unhappy with the response they received. 

This document explains how we handle unacceptable behaviour by complainants. 

Unacceptable Actions Policy


This document explains how we handle unacceptable behaviour by complainants. 

This leaflet explains what you can do if you are unhappy with the service you have received from us. 

Unhappy With Our Service


This leaflet explains what you can do if you are unhappy with the service you have received from us.