Our Process

We provide a free, independent and impartial service for handling complaints about public services in Scotland.

We deal with complaints after they have completed the complaints procedure of the organisation that delivered the service.  This means that we deal with complaints that have not been resolved by the organisation.

These include complaints about councils, the National Health Service (NHS), housing associations, the Scottish Government, colleges and universities and many other Scottish public organisations. Click here for some more information about this.

This section of our website explains how we look into complaints:

Advice
Early Resolution
Investigation
Reporting

You can contact us on our advice line freephone 0800 377 7330 to find out more about any aspect of our service.

If you would like this information in any other language or format (such as large print or Braille) please ask.

Last updated 20 May 2010