Investigation

A complaints reviewer will agree with you what your complaint is about and confirm what would put matters right for you. 

Please bear in mind there are things we cannot do, such as getting someone fired or overturning a decision that an organisation has taken.  In looking at your complaint, the reviewer’s job is to be impartial and take into account both sides of the story.  To do this they will collect and consider evidence. 

They may do this by:

• Examining your complaints correspondence, in particular your letter to the organisation you are complaining about and their final response to you
• Speaking to you and the organisation you are complaining about
• Seeking written answers to questions
• Getting copies of documents (such as medical records)
• Taking expert advice where necessary
• Interviews
   

For information on how we report please visit this link.

Last updated 13 May 2010