Reporting

In most cases we will tell you our findings and conclusions in what we call a decision letter. In some cases we will send a report of the investigation to the Scottish Parliament.

• Decision Letter
• Report to Parliament

Service Standards
We aim to carry out our work in line with our Service Standards. You can read about these in our Service Standards leaflet, which also explains what to do if you are unhappy with our service.

Our decisions
Our information leaflet Your Complaint, Our Decision explains how we reach our casework decisions and the limited circumstances under which you may ask for a review of our decision.

Last updated on 27 May 2010