Where we find fault, as well as putting things right for the individual person, we want to try to prevent the same thing happening to someone else.  This is why some of our decision letters and reports have recommendations.

This could include asking the organisation to:

• apologise
• change their procedures
• return the situation to how it would have been had they acted correctly in the first instance
   

The complaints reviewer will follow up with the organisation to make sure that any recommendations made have been carried out.

You can find copies of our reported findings on this website at the following link: http://www.spso.org.uk/our-findings

Last updated 18 March 2013