Our Process

This section helps to guide people through the process we go through when someone contacts us. Thousands of people approach us each year with enquiries and complaints. How we respond to them depends on many factors, such as the type of enquiry the person has or the stage their complaint has already reached with the organisation they are unhappy with.

If you have already submitted a complaint, we hope that this section will help you understand the different stages that we go through in looking into the issue you have raised.