Scottish Public Services Ombudsman

Call us on 0800 377 7330

Access SPSO research and survey information at the links below.

Survey of service user views on our service


Survey of public service organisation views


Joint research between SPSO and Scottish Health Council (SHC) into NHS complaints

The research aimed to assess how well people who used the NHS complaints procedure understood it and what lessons could be learned as a result of their experience.


SPSO research on premature complaints

The research aimed to find out why some people bring their complaints to the SPSO before they have completed the complaints process of the authority concerned.

Updated: July 28, 2014