Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

Strategic Plan

Under section 17A of the Scottish Parliamentary Commissions and Commissioners etc Act 2010, the SPSO has a duty to lay four year strategic plans. The strategic plan must set out the office’s objectives and priorities during the four year period; how the office proposes to achieve them; timetables for doing so; and estimates of the costs of doing so.

There is a duty on the SPSO to provide a draft strategic plan to the Scottish Parliamentary Corporate Body (SPCB), and such other persons as the office thinks appropriate.  The SPSO must invite, and (if any are given) consider, comments on the draft plan.

Read the SPSO Strategic Plan 2020-2024 (PDF)

Read the SPSO Revised Strategic Plan 2018-2020 (PDF, 1.59MB)

Read the SPSO Strategic Plan 2016-2020 (PDF, 320KB)

Read the SPSO Strategic Plan 2012-2016 (PDF, 573KB) 

If you require any of these documents in another format (for example large print, audio or Braille), please contact us on 0800 377 7330 or at www.spso.org.uk/contact-us

Updated: August 27, 2020