Scottish Public Services Ombudsman

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  • Report number:
    200502367
  • Date:
    August 2006
  • Body:
    Forestry Commission Scotland
  • Sector:
  • Keywords:
    Forestry Commission Scotland 29 August 2006 200502367
Forestry Commission Scotland The complaint concerned the way in which Forestry Commission Scotland (FCS) dealt with an investigation into alleged illegal tree felling.

Download report number 200502367 as a PDF (79.04 KB)

  • Report number:
    200500977
  • Date:
    August 2006
  • Body:
    Stirling Council
  • Sector:
  • Keywords:
    Stirling Council 29 August 2006 200500977
Stirling Council The complainant considered that Stirling Council's position to introduce a charge of £1 per week for a medical emergency care service alarm installed in her home was unfair and unreasonable and breached the Scottish Executive 'free personal care' policy.

Download report number 200500977 as a PDF (73.16 KB)

  • Report number:
    200500946
  • Date:
    August 2006
  • Body:
    Perth and Kinross Council
  • Sector:
  • Keywords:
    Perth and Kinross Council 29 August 2006 200500946
Perth and Kinross Council The complaint concerned Perth and Kinross Council's actions in relation to planning matters affecting the site of a hotel situated in wooded grounds.

Download report number 200500946 as a PDF (137.87 KB)

  • Report number:
    200500942
  • Date:
    June 2006
  • Body:
    Forth Valley NHS Board
  • Sector:
  • Keywords:
    Forth Valley NHS Board 27 June 2006 200500942
Forth Valley NHS Board - complaint was from a woman (referred to in this report as Mrs C) about the service she had received in 2002 and 2003 from the Department of Dynamic Psychotherapy of Forth Valley NHS Board's Primary Care Operating Division (previously known as Forth Valley Primary Care NHS Trust) and about the Division's handling of her complaint.

Download report number 200500942 as a PDF (33.08 KB)

  • Report number:
    200500831
  • Date:
    June 2006
  • Body:
    Fife NHS Board
  • Sector:
  • Keywords:
    Fife NHS Board 27 June 2006 200500831
Fife NHS Board - The complainant raised a number of issues regarding her treatment and care following the stillbirth of her son.

Download report number 200500831 as a PDF (53.08 KB)

  • Report number:
    200500422
  • Date:
    June 2006
  • Body:
    Fife Council
  • Sector:
  • Keywords:
    Fife Council 27 June 2006 200500422
Fife Council - complaint was from a man (Mr C) who had complained to Fife Council (the Council) about the condition of the kerb on a footpath leading to a new housing development near his home.

Download report number 200500422 as a PDF (29 KB)

  • Report number:
    200500224
  • Date:
    June 2006
  • Body:
    Fife Council
  • Sector:
  • Keywords:
    Fife Council 27 June 2006 200500224
Fife Council - The complaint is related to, and follows on from, another complaint being reported on (200400766) about the handling of a planning application for housing on a site to the rear of the complainant's home. In both complaints it was considered that Fife Council (the Council) mishandled aspects of the original planning application and neighbour notification. In this complaint, an allegation of delay in handling correspondence was upheld, but a complaint that the Council had approved a subsequent planning application to the detriment of residents was not upheld. The Council accepted the recommendation in the joint complaint to have an independent valuer assess any possible loss in property value with a view to appropriate payments being made and to changing the wording of their responses to complaints.

Download report number 200500224 as a PDF (37.29 KB)

  • Report number:
    200401897
  • Date:
    June 2006
  • Body:
    A Medical Practice, Forth Valley NHS Board
  • Sector:
  • Keywords:
    A Medical Practice Forth Valley NHS Board 27 June 2006 200401897

A GP Practice in the Forth Valley NHS Board Area - complaint was from a man (referred to in this report as Mr C) about the decisions of two GPs in a GP practice (the Practice) to prescribe the drug diclofenac for his late aunt, Miss C, and then to give it on repeat prescription.

Download report number 200401897 as a PDF (41.14 KB)

  • Report number:
    200400766
  • Date:
    June 2006
  • Body:
    Fife Council
  • Sector:
  • Keywords:
    Fife Council 27 June 2006 200400766
Fife Council - The complainants were 11 residents in a Fife village whose rear gardens adjoined a new housing site. The investigation found that Fife Council (the Council) had not had sufficient information upon which to properly assess the effect of the development on the complainants' houses and had not required re-notification of the proposals. The complainants' amenity and property values may have been affected. The Council's ability to take enforcement action was restricted. After the matter was brought to their attention, they took appropriate action. The outgoing Chief Executive of the Council accepted the Ombudsman's recommendation that an independent valuer be instructed with a view to making appropriate payments if the properties in question have lost value.

Download report number 200400766 as a PDF (47.88 KB)

  • Report number:
    200502186
  • Date:
    May 2006
  • Body:
    A Medical Practice, Forth Valley NHS Board
  • Sector:
  • Keywords:
    A Medical Practice Forth Valley NHS Board 30 May 2006 200502186

Complaint about a GP Practice in the Forth Valley NHS Board area - complaint was from a woman (referred to in this report as Ms C) about the care and treatment which she received from her local medical practice (the Practice) prior to her diagnosis with breast cancer.

Download report number 200502186 as a PDF (133.92 KB)

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