Scottish Public Services Ombudsman

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  • Report number:
    200500828
  • Date:
    October 2006
  • Body:
    Forth Valley NHS Board
  • Sector(s):

  • Keywords:
    Forth Valley NHS Board 31 October 2006 200500828

Overview

The complainant raised concerns about a consultant surgeon's decision not to perform the operation which he had intended to do and about staff attitudes.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  a surgeon cancelled an operation without proper cause (not upheld);
  • (b)  a hospital nurse's attitude at admission and discharge was inappropriate (no finding);
  • (c)  the Board's two replies to the complaint were insulting and inadequate (not upheld);
  • (d)  the surgeon's lack of record keeping about his decision to cancel the operation was inappropriate (upheld); and
  • (e)  some of the hospital's communication procedures were inadequate (upheld).

Redress and recommendations

The Ombudsman recommends that:

  • (i)  the surgeon review his record keeping in line with General Medical Council guidance; and
  • (ii)  the Board improve communication to staff in the hospital's Admission and Discharge Lounge.

The Board have accepted the recommendations and have taken steps to action them.

Download report number 200500828 as a PDF (56.77 KB)

  • Report number:
    200500163
  • Date:
    October 2006
  • Body:
    Fife Council
  • Sector(s):

  • Keywords:
    Fife Council 31 October 2006 200500163

Overview

This complaint concerns dissatisfaction with the handling of a complaint about a decision to refuse an application for payment under the Discretionary Housing Payment scheme.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  two steps of the investigation process were carried out by the same Council employee (not upheld);
  • (b)  the Council failed to provide Mr C with details of the changes in legislation that affected his  application (not upheld);
  • (c)  the Council failed to address Mr C's complaint that the Disability Living Allowance should not be taken into account in determining the application (upheld); and
  • (d)  the Council failed to provide Mr C with the correct information about their complaints procedure (upheld).

Redress and Recommendations

The Ombudsman recommends that Fife Council apologise personally to Mr C for the failings identified in this report.

Fife Council accepts the recommendations and will act on them accordingly.

Download report number 200500163 as a PDF (30.42 KB)

  • Report number:
    200401690
  • Date:
    October 2006
  • Body:
    Fife Council
  • Sector(s):

  • Keywords:
    Fife Council 31 October 2006 200401690

Overview

The complaint from Mr C arose from a dispute over whether a servitude right of access existed for a plot acquired over land purchased in 1986 by Fife Council's predecessor.  Notwithstanding that the dispute arose over a legal issue, there were shortcomings by Fife Council.

Specific complaints and conclusions

The complaints from Mr C that I have investigated are that:

  • (a)  Fife Council delayed unduly between 4 March 2002 and October 2003 in applying to the Keeper for a rectification of Mr C's title to the Plot (upheld); and
  • (b)  the Council failed to take the legal action as suggested by the Keeper to declare the servitude extinguished (not upheld).

Redress and recommendations

The Ombudsman recommends that the Council:

  • (i)  apologise to Mr C for the identified delay; and
  • (ii)  make a payment of £500 to him.

Download report number 200401690 as a PDF (52.75 KB)

  • Report number:
    200500642
  • Date:
    September 2006
  • Body:
    Stirling Council
  • Sector(s):

  • Keywords:
    Stirling Council 26 September 2006 200500642
A complaint was made on behalf of a number of council tenants that the Council had changed their housing allocation policy without proper consultation.

Download report number 200500642 as a PDF (41.01 KB)

  • Report number:
    200500551
  • Date:
    September 2006
  • Body:
    Perth and Kinross Council
  • Sector(s):

  • Keywords:
    Perth and Kinross Council 26 September 2006 200500551
The complainant raised a number of concerns about the way in which her housing allocation had been handled by the Council.

Download report number 200500551 as a PDF (40.8 KB)

  • Report number:
    200502804
  • Date:
    August 2006
  • Body:
    Forth Valley NHS Board
  • Sector(s):

  • Keywords:
    Forth Valley NHS Board 29 August 2006 200502804
Forth Valley NHS Board The complainant raised a concern that his Librium medication had been withdrawn suddenly and not reinstated causing him emotional and physical distress.

Download report number 200502804 as a PDF (64.99 KB)

  • Report number:
    200502367
  • Date:
    August 2006
  • Body:
    Forestry Commission Scotland
  • Sector(s):

  • Keywords:
    Forestry Commission Scotland 29 August 2006 200502367
Forestry Commission Scotland The complaint concerned the way in which Forestry Commission Scotland (FCS) dealt with an investigation into alleged illegal tree felling.

Download report number 200502367 as a PDF (79.04 KB)

  • Report number:
    200500977
  • Date:
    August 2006
  • Body:
    Stirling Council
  • Sector(s):

  • Keywords:
    Stirling Council 29 August 2006 200500977
Stirling Council The complainant considered that Stirling Council's position to introduce a charge of £1 per week for a medical emergency care service alarm installed in her home was unfair and unreasonable and breached the Scottish Executive 'free personal care' policy.

Download report number 200500977 as a PDF (73.16 KB)

  • Report number:
    200500946
  • Date:
    August 2006
  • Body:
    Perth and Kinross Council
  • Sector(s):

  • Keywords:
    Perth and Kinross Council 29 August 2006 200500946
Perth and Kinross Council The complaint concerned Perth and Kinross Council's actions in relation to planning matters affecting the site of a hotel situated in wooded grounds.

Download report number 200500946 as a PDF (137.87 KB)

  • Report number:
    200500942
  • Date:
    June 2006
  • Body:
    Forth Valley NHS Board
  • Sector(s):

  • Keywords:
    Forth Valley NHS Board 27 June 2006 200500942
Forth Valley NHS Board - complaint was from a woman (referred to in this report as Mrs C) about the service she had received in 2002 and 2003 from the Department of Dynamic Psychotherapy of Forth Valley NHS Board's Primary Care Operating Division (previously known as Forth Valley Primary Care NHS Trust) and about the Division's handling of her complaint.

Download report number 200500942 as a PDF (33.08 KB)

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