Overview

The complainant (Mr C) raised concerns about how East Lothian Council (the Council) prepared proposals for the development of a play area immediately adjacent to his flat and their alleged undue delay in taking action on noise nuisance and detriment to privacy he is experiencing.

Specific complaints and conclusions

The complaints which have been investigated are that the Council:

Overview

The complainant, Mr C, raised a number of concerns about the way in which Argyll and Bute Council (the Council) handled two applications for outline planning permission.

Specific complaints and conclusions

The complaints which have been investigated are that:

Overview

The complainants (Mr and Mrs C) raised three specific complaints against East Renfrewshire Council (the Council) that they had not adequately handled their objections to, and thereafter approved the erection of, a two storey extension to the rear of a neighbouring bungalow.

Specific complaints and conclusions

The complaints which have been investigated are that the Council:

Overview

The complainant (Mr C) raised a number of concerns regarding Renfrewshire Council (the Council)'s decision to advertise a piece of land (the Land) for sale and to declare it surplus to the Council's requirements.

Specific complaints and conclusions

The complaints which have been investigated are that:

Overview

The complainant (Mr C) raised concerns that Fife Council (the Council) inappropriately pursued him for a support charge in connection with his sheltered housing.

Specific complaint and conclusion

The complaint which has been investigated is that the Council inappropriately pursued Mr C for a support charge in connection with his sheltered housing (not upheld).

Redress and recommendations

Overview

Mr C complained that Aberdeenshire Council (the Council) did not inform the complainant's co‑proprietors when issuing a Defective Buildings Notice that, because their property is listed, the work would have to meet listed building requirements.  He also complained that the Council failed to provide him with assistance to repair the building.  Furthermore, he was dissatisfied with the handling of his formal complaint to the Council.

Specific complaints and conclusions

Overview

Overview

The complainant (Mrs C) was overseeing work being carried out at her father’s house by contractors employed by East Lothian Council (the Council).  Her purse was stolen whilst the work was being carried out.  Mrs C complained that the Council did not take adequate steps to ensure that their contractors’ employees were suitable to be allowed access to the homes of vulnerable people.

Specific complaint and conclusion

Overview

The complainant, Mr C, raised a number of concerns about the way in which Glasgow City Council (the Council) dealt with Mr A's application for Housing and Council Tax Benefit.

Specific complaints and conclusions

The complaints which have been investigated are that:

Overview

The complainant (Miss C) said that East Dunbartonshire Council (the Council) did not administer her council tax account correctly.  When she made various enquiries about the status of her account and ultimately complained to them, they did not resolve the issue to her satisfaction and failed to advise her of their complaints procedure.

Specific complaints and conclusions

The complaints which have been investigated are that: