The complainants complained about what they considered was a lack of formal process for altering the geographic lines of planning zones in the area around their home.

Overview

The complainants, the parents of a young daughter, raised a number of issues about her pre-school education and about how their complaints about these issues had been handled by the City of Edinburgh Council.

Specific complaint and conclusion

The complaint which has been investigated is that the Council did not properly handle Mr C and Ms C's complaints (upheld).

Redress and recommendations

The Ombudsman recommended that the Council:

Overview

Overview

The complainant (Mr C) complained that South Lanarkshire Council (the Council) failed to enforce a planning condition that would have provided him with access to the rear of his property and failed to explain why; that the Council failed to progress alternative arrangements; and failed to respond effectively to his complaint.

Specific complaints and conclusions

The complaints which have been investigated are that the Council:

Overview

This complaint concerns dissatisfaction with the handling of a complaint about a decision to refuse an application for payment under the Discretionary Housing Payment scheme.

Specific complaints and conclusions

The complaints which have been investigated are that:

The complainant (Mr C) was aggrieved about the abolition of discounted rate swimming for pensioners when the Council introduced a new leisure access card in early 2004.

Overview

The complainant raised a number of concerns about the standard of classroom accommodation in his daughter's Primary School and the way those complaints had been dealt with by the City of Edinburgh Council (the Council).

Specific complaints and conclusions

The complaints which have been investigated are:

On 2 June 2004, the Ombudsman received a complaint from a man (referred to in this report as Mr C) about North Ayrshire Council's (the Council) failure to ensure maintenance of open space. This led to the land adjacent to Mr C’s property becoming overgrown and unkempt.

Overview

The complaint from Mr C arose from a dispute over whether a servitude right of access existed for a plot acquired over land purchased in 1986 by Fife Council's predecessor.  Notwithstanding that the dispute arose over a legal issue, there were shortcomings by Fife Council.

Specific complaints and conclusions

The complaints from Mr C that I have investigated are that:

Overview

This investigation regards a complaint from the Secretary (Mr C) of a voluntary association (the Association) about the City of Edinburgh Council (the Council)'s handling of the Association's objections to applications which affected the setting of a Grade A listed building.

Specific complaints and conclusions

The complaints which have been investigated are: