Overview

The complainant (Mr C) raised concerns that the Cairngorms National Park Authority (the Authority) failed to treat his planning application in a fair and consistent manner, in that it called in his application but had not called in a similar one; that the time taken to decide the application was excessive; and that the Authority failed to decide the application at the site visit after saying they would.

Specific complaints and conclusions

The complaints which have been investigated are:

The complainant raised a number of concerns about the handling of his complaints regarding an alleged noise nuisance from dog kennels in the vicinity of his property.

The complainant (Mr C) alleged that South Ayrshire Council (the Council) had failed to take steps to curb anti-social behaviour emanating from youngsters congregating in a school playground next to his home or to take action in respect of specific measures he suggested.

A complaint was made on behalf of a number of council tenants that the Council had changed their housing allocation policy without proper consultation.

The complaint concerned an allegation of failure by the Council to maintain a customer's request for confidentiality. The complainant was dissatisfied with the Council's handling of her representations on the matter and she claimed that they had failed to reply to her correspondence.

The complaint concerned Renfrewshire Council's (the Council) recovery of alleged overpayment of Housing Benefit payments.

The complainant raised a number of concerns about the way in which her housing allocation had been handled by the Council.

Stirling Council
The complainant considered that Stirling Council's position to introduce a charge of £1 per week for a medical emergency care service alarm installed in her home was unfair and unreasonable and breached the Scottish Executive 'free personal care' policy.

South Lanarkshire Council
The complainant raised concerns regarding the handling of a planning application and an application for listed building consent for the conversion of a ground floor property into a bar/bistro in a block of flats in which she resides. She claimed that the Council had failed to ensure that neighbour notification was carried out in accordance with current requirements and that planning permission had been granted to include a beer garden as part of the development, when, to the complainant's knowledge, this had not been included in the application.

Argyll and Bute Council
The complainant (Mrs C) complained to our office that the Council failed to respond to her complaints to them about issues concerning the education of her son. She alleged that, despite attempting to raise her concerns with the Council, they failed to consider her complaint in line with their formal complaints procedure.