Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

What happens if journalists are interested in a complaint?

The law says that the SPSO must carry out investigations in private.  This means we cannot give any details to anyone who is not involved in the complaint about investigations that are in progress.

At the end of our investigations, when we publish reports on our website or in other forms of communication like newsletters, the media sometimes report them.  This happens in a small number of cases.  Before publication, we remove any information which could be used to identify anyone. In the event that there is press interest, our office will not provide any more information than is in the report.

We have a communications team who handle press enquiries.  If you think you are about to have a decision from us shortly and you would like to discuss any aspect of press coverage or publication, please contact us on 0131 240 8849 or by using our online contact form

Updated: April 20, 2018