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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

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Decision Reports

Case Ref Organisation Subject Outcome Report Date
201903553 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201903690 Western Isles NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201903840 Comhairle nan Eilean Siar Child services and family support Upheld, recommendations December 2020
201903883 University of Edinburgh Policy / administration Not upheld, no recommendations December 2020
201903967 West Lothian Council Noise pollution Some upheld, recommendations December 2020
201904161 Glasgow Life Other Upheld, recommendations December 2020
201905237 Aberdeen City Council Policy / administration Not upheld, no recommendations December 2020
201905289 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201905433 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201905582 Perth and Kinross Council Care in the community Some upheld, recommendations December 2020