New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507949 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2017
201508001 Borders NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201508064 The City of Edinburgh Council statutory notices Not upheld, no recommendations February 2017
201508133 Greater Glasgow and Clyde NHS Board - Acute Services Division appliances / equipment / premises Upheld, recommendations February 2017
201508140 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2017
201508152 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201508161 Glasgow City Council building standards Not upheld, no recommendations February 2017
201508173 The City of Edinburgh Council neighbour disputes and anti-social behaviour Upheld, recommendations February 2017
201508176 Edinburgh College special needs - assessment and provision Upheld, recommendations February 2017
201508247 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2017