New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201601670 Highland NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations February 2017
201601729 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Not upheld, no recommendations February 2017
201601878 East Dunbartonshire Council communication, staff attitude and confidentiality Some upheld, recommendations February 2017
201602123 Aberdeenshire Council policy/administration Upheld, recommendations February 2017
201602131 East Dunbartonshire Council communication, staff attitude and confidentiality Not upheld, no recommendations February 2017
201602512 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2017
201602606 Bridgewater Housing Association Ltd applications, allocations, transfers & exchanges Not upheld, no recommendations February 2017
201602674 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2017
201602749 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations February 2017
201602927 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations February 2017