New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406379 | Home Scotland | policy/administration | Not upheld, no recommendations | January 2016 |
| 201406394 | The City of Edinburgh Council | noise pollution | Not upheld, no recommendations | January 2016 |
| 201406517 | Tayside NHS Board | hygiene / cleanliness / infection control | Not upheld, action taken by body to remedy, no recommendations | January 2016 |
| 201406523 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201406577 | Business Stream | incorrect billing | Not upheld, no recommendations | January 2016 |
| 201406676 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2016 |
| 201406715 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | January 2016 |
| 201406951 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407002 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407037 | Scottish Environment Protection Agency | policy/administration | Some upheld, no recommendations | January 2016 |