New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407179 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201407184 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407186 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201407273 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407332 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201407468 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2016 |
| 201407501 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2016 |
| 201407521 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2016 |
| 201407896 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407901 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | January 2016 |