New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500019 | Business Stream | reinstatement | Not upheld, no recommendations | January 2016 |
| 201500051 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201500073 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, no recommendations | January 2016 |
| 201500474 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201500502 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201500679 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201500706 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2016 |
| 201501177 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201501192 | Scottish Prison Service | transfer to another prison | Upheld, recommendations | January 2016 |
| 201501352 | Greater Glasgow and Clyde NHS Board | complaints handling | Upheld, recommendations | January 2016 |